- Fraud Detection & Prevention
- Loss Control
- National Account Services
- Handling Disputed Claims
- Keep at Work®
- Training Resources
- Premium Audit
Effective Workers’ Comp Claims Management
CompWest is built on the foundational belief that doing the right thing is good business, which is why we created our leading-edge workers’ compensation claims management strategies.
These strategies are built upon on our Workers’ Compensation with Care® philosophy that:
- Injured workers who feel cared for want to get back to work quickly.
- Fast and personal attention can reduce the risk of litigation.
- Rapid injury reporting yields better treatment and more premium savings.
Texting option for claims correspondence: In addition to our standard communication vehicles, we offer a texting solution on all non-litigated claims, which improves efficiency and service for our customers. Through our partnership with Hi Marley, customers who utilize the texting option will be able to communicate with our claims team in real-time and in more than 10 different languages without the need for a translator.
Pharmacy program partnership: Our goal is to help injured workers get back on their feet and back to life after a workplace injury occurs. Through our partnership with myMatrixx by Evernorth, injured workers who may require medications can rest assured knowing they are in good hands. myMatrixx provides injured workers access to best-in-class pharmacy services, including home delivery and specialty pharmacy care, physician outreach programs, utilization management and more. myMatrixx leverages the robust network of over 68,000 pharmacies and commits to providing a smooth and personalized experience for our injured workers.
For more information about this unique pharmacy program partnership, click here or contact your dedicated underwriter.
Digital payments feature for claims: CompWest now offers personalized digital payment methods through Optum Financial, an established partner of AF Group.
With this update, Optum Financial will manage the digital payment process, including the setup of EFTs, printing and mailing of checks, banking verification as well as IT security and fraud prevention.
The CompWest Claims Difference
We understand the value of effective workers’ comp claims management, which is why we use predictive claims analytics to combat rising industry medical and litigation costs. These analytics also give us the ability to identify claims prone to litigation, so we can manage them appropriately.
To access claims resources, please visit the Claims section of our Resource Library.
We do our best to help you ensure accidents don’t happen. However, when they do, we’ll be there to guide you. To gain a better understanding of the claim process and how we support you throughout it, click the link below:
The first step is to file a claim within 24 hours of when an injury occurs. To file a claim, click the link below.
Are you in Georgia, Tennessee or Virginia? Injured workers must select a provider from a list developed by their employer and insurance carrier. A list of providers can be found on our secure portal. For login instructions, click here.
For additional documents to support you in the claim process, click the link below.