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At CompWest, we want to provide the best service
possible to our Policyholders and Injured workers. We care what our
customers have to say. That's why we are one of the few insurance
companies to ask our
Policyholders and Injured workers how they feel about us and what we can
do to improve.
Our Policyholder Results:
Ninety days after policy inception, we send our
Policyholders a survey regarding our general services including Claims, Safety,
Billing, etc. Here are our results:
- 96% received the correct
information on their Policy
- 96% are satisfied with the
convenience of their Medical Provider Network
- 93% are satisfied with Loss Control
Services
- 94% are satisfied with Payment
options and instructions
- 92% of Policyholders said they are happy with the
overall service provided by CompWest
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Injured Worker Satisfaction:
Twenty days following the date of Injury, Injured workers are contacted via
telephone by a bilingual third party call center. They are asked to rate a
series of questions regarding CompWest's claims services and their overall
satisfaction with CompWest on a scale of 1-5. (1= strongly disagree,
5 = strongly agree).
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